Terms and conditions of the online shop
www.bb-akcesoria.pl
I. GENERAL PROVISIONS
The entrepreneur operating the online shop located at www.bb-akcesoria.pl (hereinafter referred to as the "Online Shop") is Beata Piątkowska running a sole proprietorship under the name Beata Piątkowska BB-Akcesoria, Tarnowiec 353, 38-204 Tarnowiec, NIP 6851261212, REGON 523013319, entered in the register of entrepreneurs CEIDG, owner and founder of the brand BB-Akcesoria.
Contact with the Online Shop is possible via e-mail: bb.obslugaklienta@gmail.com or at tel: 724 252 776.
The Terms and Conditions define the rights and obligations of the Customers as well as the rights and obligations of the Seller as the entity managing and operating the Shop.
The regulations have been drawn up in the Polish language version.
Customers are obliged to observe the copyrights and rights arising from the registration of trademarks.
The owner of www.bb-akcesoria.pl undertakes to securely process the personal data of the shop's customers for the sole purpose of the fair performance of the distance sales contract.
II. DEFINITIONS;
Terms used in the Rules and Regulations shall mean respectively:
SHOP - an online shop operating at www.bb-akcesoria.pl, selling the products on its offer.
OWNER - Beata Piątkowska BB-Akcesoria, Tarnowiec 353, 38-204 Tarnowiec, NIP 6851261212, REGON 523013319, entered in the register of entrepreneurs CEIDG.
CUSTOMER - any entity making a purchase in the Store in accordance with these Terms and Conditions.
CUSTOMER ACCOUNT - a field containing data on transactions carried out and a facility for processing orders placed by the Customer.
NEWSLETTER - a service provided by the Store to the User consisting of sending him/her any information about the operation of the Store, after the User voluntarily provides his/her e-mail address, name and surname.
CONSUMER - a natural person making a legal transaction with a trader not directly related to his/her commercial or professional activity.
ENTERPRISE - a natural person, a legal person or an unincorporated entity performing a legal act in its own name in the course of a business or professional activity.
WORKING DAYS - weekdays from Monday to Friday, excluding public holidays.
REGULATIONS - this document, sets out the terms and conditions for the use of the Store and the purchase of products therein.
III. TECHNICAL CONDITIONS OF USE OF THE SHOP;
In order to use the Shop, the Customer should have: a device transmitting data communications; access to the Internet;

 e-mail address.
The shop collects information contained in cookies, which are text files. These files do not store any personal data, they are used in an anonymous manner in order to assess real interest in the shop's website. Cookies are used to exchange information between the Shop and the User, which greatly facilitates matching the offer to the expectations and preferences of each Shop User. The customer decides whether to use cookies. Web browsers are often set by default to allow the installation of these files on the Customer's terminal device, who can change the settings at any time.
The Shop informs that disabling the use of cookies by the Customer may affect the functionalities available in the Shop.
Detailed information on cookies is contained in the Cookies Policy, available at www.bb-akcesoria.pl and forming an integral part of these Terms and Conditions.
IV. REGISTRATION AND LOGIN;
In order to set up a Customer Account, the customer registers by providing a login, e-mail address and password using a form.
The password given when logging into the Shop may consist of letters, digits and/or special characters. The password is individual for each user. The password can be changed on the website by entering the e-mail address and the new password.
The creation of a "Customer Account" is free of charge.
Registration is not a condition for placing an order in the Shop.
The customer undertakes to provide truthful data.
By accepting the terms and conditions, the customer makes the following declaration:

- I have entered voluntarily to use the services of the shop;

- the data contained in the form are true.

The customer may not pass on the password for access to the Online Shop account to third parties.
The registered customer has the option to:
access to the status and history of orders;
receive individual discounts and promotional coupons;
information on opportunities to participate in promotions and competitions;
order a Product, change your details;
change your password;
check the status of your order;
delete your account completely.
After registration, the customer will receive a link to the website at the e-mail address provided, activating the account.
Activation allows you to log in to the system.
The customer may not copy, modify or distribute the content, images of logos without the prior consent of the authorised person.
V. IMPLEMENTATION OF ORDERS;
The shop is open 24 hours a day, 7 days a week, allowing the customer to place an order at any time, except during technical breaks. Orders are fulfilled by 3 working days from the date the payment is credited to the account or from the date the cash on delivery order is placed.
Placing a specific good on the website of the Online Shop together with its price indication does not constitute an offer to sell it, but only an invitation for the Buyers to make offers.
An order is placed by the Buyer in electronic form and constitutes an offer to conclude a contract of sale of the goods placed on the website of the Internet Shop, for the price specified therein. An offer made in electronic form shall be binding upon the Buyer if the Online Shop immediately confirms its receipt.
The online shop confirms receipt of the order by an automatically generated e-mail message which it sends to the Buyer. The message contains the proposed content of the sales contract, in particular: the number and date of the order, the details of the purchased goods, the price and the method of its payment, the details of the parties to the contract, the place, method and cost of delivery.
If the proposed content of the sales contract is not consistent with the order placed by the Buyer, the Buyer should notify the Online Shop without undue delay by sending an e-mail indicating the discrepancies noted. The online shop shall send the corrected content of the proposed contract to the Buyer without undue delay.
The online shop confirms the acceptance of the order for processing by sending the Buyer another e-mail message. The moment the Buyer receives this message, the sales contract is concluded.
Customers in the case of natural persons may only be persons with full legal capacity.
The customer places an order as follows:

- selection of goods by adding them to the basket;

- entering data for registration or login, delivery form;

- choosing the form of delivery and payment;

- confirmation of the order by the button "order with obligation to pay";

- sending confirmation of the order to the Customer's e-mail address;

- An order placed electronically will be confirmed no later than within two working days (excluding holidays) of receipt of the order.

The confirmation will be sent by e-mail or by telephone.
Registered customers are able to track the status of their order.
Orders can also be placed bypassing registration on the Shop's website by:

- sending an e-mail to: bb.obslugaklienta@gmail.com;

- by telephone, during the Shop's opening hours, 8:00 a.m. to 5:00 p.m., by calling the following telephone number: 724 252 776.
A Customer who uses the means indicated in point 10, bypassing the Shop's website, is obliged to read and accept the Rules and Regulations sent by the Shop to the e-mail address provided by the Customer.
When using one of the ordering methods indicated in point 10, the customer should specify:
name, size and quantity of the products; recipient's name; exact delivery address; contact telephone number; e-mail address of the ordering party.
The customer undertakes to provide truthful data.
The order confirmation sent to the Customer contains:

- details of the Store including mailing address, e-mail address and telephone number; description of the product; unit and total price of all products; order price = total price of the products + costs of performance of the contract (including payment and delivery);

- the form of delivery - including the date on which delivery will take place and if there are any restrictions on delivery, e.g. weight or location; the method of payment; information on the right to withdraw from the contract without giving any reason within 14 days; information on the right to a warranty; a sample of the withdrawal from the contract within 14 days is attached.

VI. FORM OF PAYMENT;
The customer has the option to pay for the goods for the order placed by: bank transfer to the bank account: Mbank 79 1140 2004 0000 3202 8280 1567 or via the payment system Przelewy24.
The payment card operator is PayPro SA Agent Rozliczeniowy, ul. Pastelowa 8, 60-198 Poznań, entered in the Register of Entrepreneurs of the National Court Register kept by the District Court Poznań Nowe Miasto and Wilda in Poznań, VIII Economic Division of the National Court Register under KRS number 0000347935, NIP 7792369887, REGON 301345068.
The user is obliged to provide true details for the VAT invoice.
VII. PRICES;
All offers in the online shop are merely a non-binding invitation to the customer to submit a corresponding purchase offer.
The prices given next to the products on the Shop website are given in Polish zloty (PLN) and include taxes and charges. The price of a product before marking the "add to cart" button does not include the shipping costs and other additional charges. Shipping and payment costs are added to the sum of the ordered products. The customer is informed before placing the order about additional costs, e.g. related to packaging.
The final price of the order, which is binding on the Store and the Customer, is the price of the product as shown on the Store's website before the Customer places the order, including all costs related to the fulfilment of the contract.
Information on the total value of the order (including shipping costs, payment) is made available before choosing the option "Order - transaction with obligation to pay" and is confirmed in an e-mail sent immediately to the address provided by the Customer.
VIII. DELIVERY;
The Customer chooses the type of delivery available on the Shop website, these are:

a) on the territory of the Republic of Poland - Paczkomat InPost or courier InPost;

b) within the European Union excluding the Republic of Poland, by a courier company;

Free delivery is only available within the Republic of Poland for prepaid orders. The criterion for free delivery is an order with a minimum value of 299 PLN paid in advance. (If your order meets the criteria for free delivery and you are still being charged - please contact us).
Shipping time is 1-3 working days . The delivery time depends on the carrier chosen by the buyer. If the deadline indicated in the previous sentence is exceeded, the consumer has the right to grant the seller additional time. If the goods are still not delivered, the buyer may withdraw from the contract.
Deliveries take place on working days, Monday to Friday. Deliveries are not made on weekends and public holidays.
The Seller shall be liable for the risk of accidental loss of or damage to the goods up to the point at which the Consumer receives them, unless the Consumer has chosen a form of delivery other than that offered by the Shop.
The Seller shall not be liable for any non-delivery or delay in delivery of the goods for reasons attributable to the Customer, in particular if these are caused by the Customer providing an incorrect or inappropriate delivery address. In such a situation, the Seller shall notify the Customer of the failed attempt to deliver the goods.
Upon receipt of the consignment, the purchaser shall have the opportunity to inspect the goods and, in the event of any damage, to draw up a report in the presence of the supplier. The writing of the protocol does not constitute a condition for lodging a complaint or exercising the right of withdrawal.
Goods are delivered in Poland.
IX. NEWSLETTER SERVICE;
The Newsletter service consists of sending all information, by e-mail, concerning the Store's activities.
The customer uses the Newsletter service on a voluntary basis.
The customer has the option of using the Newsletter service by entering his or her e-mail address in the Newsletter field.
An email will be sent to the email address entered by the Customer confirming the start of the service with the information: "If you wish to unsubscribe from the Newsletter".
The customer can unsubscribe from the Newsletter service at any time by submitting an unsubscribe request in the email or by changing the settings of their account.
X. RIGHT OF WITHDRAWAL;
This section applies to Users using the Shop as Consumers.
The consumer may withdraw from the contract without stating a reason by making a declaration to that effect in any form within 14 days of the day on which the product is delivered to him or her, or without issuing a written declaration simply by returning the product. To meet the deadline, it is sufficient to send the declaration/product before its expiry to the address: Beata Piątkowska BB-Akcesoria, Tarnowiec 353, 38-204 Tarnowiec, NIP 6851261212 or email address: bb.obslugaklienta@gmail.com.
The consumer shall also express the wish to exercise the right of withdrawal by returning the goods, following the procedures indicated in sentence 1 of this section.
In the event of withdrawal from a distance contract, the contract shall be deemed not to have been concluded. What the parties have rendered shall be returned unchanged. The return should take place immediately, no later than within 14 days. The purchased goods should be returned to the following address: Beata Piątkowska BB-Akcesoria, Tarnowiec 353, 38-204 Tarnowiec.
The direct costs of the return delivery of the goods in connection with the exercise of the right shall be borne by the Consumer, unless the Shop has agreed to bear them or has failed to inform the Consumer of his right of withdrawal.
If the Consumer withdraws from the contract, the Shop will refund the price of the product within 14 days of receiving the Consumer's statement. The refund will be made to the bank account indicated by the Consumer. The Shop shall issue a written certificate of refund.
The consumer must return the goods no later than 14 days from the day on which he or she has withdrawn from the contract. It is sufficient to send the goods back before the deadline.
In the case of returning goods from an order to which a promotional freebie was included, the Customer is obliged to return the said freebie as well. In the event of refusal to return a freebie, the Shop will refund the Customer the price of the returned items minus the value of the freebie - according to the price of the freebie.
A model declaration of withdrawal can be found in the appendix to the Terms and Conditions.
The consumer is not entitled to withdraw from a distance contract in cases of:

- services of properties specified by the consumer in his order or strictly related to him;

- services where the price or remuneration depends on fluctuations in the financial market over which the trader has no control and which may occur before the end of the withdrawal period;

- supplies consisting of items which are, by their nature, inseparably attached to other items after delivery;

- services which are clearly customised for the consumer.

If the Customer makes a partial withdrawal from the contract (returns part of the purchased goods), the contract for the returned goods shall be deemed not to have been concluded in the eyes of the law. The contract is then concluded only for the products that ultimately remain with the Customer. Therefore, if the final contract is concluded for an amount of less than PLN 299 (the Customer does not meet the conditions for free delivery), the Seller has the right to deduct the cost of the shipping chosen by the Customer from the amount returned to the Customer for the goods from the purchase of which the Customer has withdrawn.
XI. CONSUMER'S RIGHT TO A WARRANTY;
The products offered in the Shop are covered by a 24-month Seller's liability for non-conformity of goods with the contract. There is a presumption that if the Consumer reported the warranty to the Seller within 12 months of delivery of the product, the defect in the product already existed at the time of delivery.
A complaint on the basis of the seller's liability for non-conformity of the goods with the contract should be forwarded, among other things

- by mail to the following address 
Beata Piątkowska BB-Akcesoria, Tarnowiec 353, 38-204 Tarnowiec, NIP 6851261212

- electronically at: bb.obslugaklienta@gmail.com.

The complaint should contain a detailed description of the type of non-conformity, the date of its occurrence, the Consumer's request, order number and contact details, which will facilitate the complaint procedure. If a complaint is made, the Consumer is obliged to deliver the faulty goods together with a complaint form, which can be found on the Shop's website www.bb-akcesoria.pl.
If the data or information provided in the complaint needs to be supplemented, the Seller shall request the Customer making the complaint to supplement such data or information before the complaint is considered.

The shop shall process complaints immediately, at the latest within 14 days of receiving the complaint sent by the customer.
In the absence of information on the manner in which the complaint has been dealt with, within the period specified in point 4, the complaint shall be deemed to have been resolved in favour of the Customer.
In the case of a justified complaint, the customer may demand that the product be brought into conformity with the contract, that the product be repaired or replaced free of charge, that the price be reduced or that the contract be cancelled. The shop will reimburse customers the equivalent of the total price of the transaction made.
A reply to the complaint is sent to the e-mail address provided by the Customer or to postal address.
If the complaint is not recognised as justified by the Seller, the Customer has the possibility to lodge an appeal against the complaint. The Seller shall consider the appeal against the complaint without undue delay within 30 days, calculated from the receipt of the appeal against the complaint. In the case of a particularly complicated case where it is not possible to respond within the time limit specified above, the Seller shall inform the Customer of the reason for the delay, indicating the circumstances that need to be established and the expected time limit for responding, which may not be longer than 60 days from receipt of the complaint appeal.

XII. RULES FOR PROCESSING BUYERS' PERSONAL DATA;
Detailed rules for the processing of personal data of Buyers-individuals are set out in the "Privacy Policy", attached to these Terms and Conditions.
XIII. OTHER;
The regulations are available at: www.bb-akcesoria.pl
The customer can read the terms and conditions, download them to his/her device and print them out.
Any disputes arising from these Terms and Conditions or sales contracts will be settled amicably or by the competent common court.
The provisions of Polish law, in particular the Civil Code, the provisions of the Consumer Rights Act of 30 May 2014, the provisions of the Act of 18 July 2002 on the provision of electronic services (Journal of Laws of 2017, item 1219) provisions of the Act of 10 May 2018 on the protection of personal data, the Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation), the Act of 18 July 2002 on the provision of services by electronic means and other relevant provisions of generally applicable law. The choice under these Terms and Conditions of Use of Polish law shall not deprive a person who is a Consumer of the protection afforded to him/her under the law which cannot be derogated from by contract, which, in accordance with the relevant regulations, would apply in the absence of the application of the choice of Polish law clause.

If the purchaser is not a consumer, any disputes arising from these Terms and Conditions or sales agreements shall be resolved by an arbitration court or a common court with jurisdiction over the registered office of the Internet Store.
If the buyer is NOT a consumer, the liability of the Online Shop under warranty is excluded.
The Seller reserves the right to change the Terms and Conditions for a valid reason, which is:
a. a change in the existing or the introduction of new universally applicable legislation that directly affects the content of the Terms and Conditions;
b. the issuance of an administrative decision or court ruling that requires the Rules to be amended;
c. the need to adapt technical and IT solutions in the organisation of the Shop to market conditions related to technical and IT progress;
d. organisational or legal change of the Seller;
e changes to the Seller's business model necessitating changes to the Terms and Conditions.
If changes are made to the Terms and Conditions, the Seller shall make the consolidated text of the Terms and Conditions available by publishing them on the Online Store at www.bb-akcesoria.pl. Amendments to the Terms and Conditions shall become effective within 14 days from the date of publication of the new Terms and Conditions on the website of the Online Store. Moreover, the Seller shall inform the Customer, 14 days before the new Terms and Conditions come into force, about the change of the Terms and Conditions, by means of a message sent via e-mail containing a link to the text of the amended Terms and Conditions, to the e-mail address assigned to the Customer's Account. If the Customer does not accept the new content of the Terms and Conditions, he/she is obliged to inform the Seller about it, which results in termination of the agreement.
Customers who purchased the goods in question before the amendments to the Terms and Conditions came into effect shall be bound by the Terms and Conditions in force on the date the order was placed.
It is forbidden for the Customers to use graphic elements (including the logo of the Online Store www.bb-akcesoria.pl), the layout and composition of the Online Store's web pages, as well as other intellectual and industrial property rights, in particular copying, duplicating and using photographs and videos belonging to the Seller, without obtaining the prior written consent of the Seller, unless the possibility of using the aforementioned graphic elements results from directly applicable laws, in particular the Act of 4 February 1994 on Copyright and Related Rights (Journal of Laws 2019.1231 i.e. of 2019.07.03).
In case of violation of the Terms and Conditions by the Customer, the Seller may terminate the sales contract with the Customer and pursue relevant claims, as well as temporarily block access to the website.
The regulations shall enter into force on 1 August 2024.